JOB TITLE:
Platform Support Engineer- Cloud Security and Optimization
LOCATION:
Stellenbosch
ABOUT CYBERLOGIC:
Cyberlogic is a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security. Our just cause is to enable digital transformation through delivering unquestionable value.
Our core capabilities are in IT leadership, security and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.
We believe our people are essential to our continued success and support career growth through our Go4Growth model which is aimed at encouraging our people to continuously contribute, learn, evolve and succeed.
OUR VALUES:
- We challenge ourselves to be more AWESOME.
- We are driven to KEEP learning and EVOLVING.
- We look beyond symptoms to identify and RESOLVE ROOT CAUSES.
- We hold each other accountable through CANDID and constructive FEEDBACK.
- We respect and care for each other and know we will only SUCCEED if we work AS A TEAM.
- We CARE deeply ABOUT the success of CYBERLOGIC.
- We FINISH WHAT WE START.
- We always GIVE OUR BEST even if it means putting in the hard yards.
- We KEEP THINGS SIMPLE.
PURPOSE OF POSITION:
A specialist in Cloud Security and Optimization focused on providing proactive guidance and expertise in architecting, managing, securing, and optimizing cloud environments, with a primary concentration on Microsoft 365 and Azure. The multifaceted role encompasses a comprehensive spectrum of responsibilities, with a strong emphasis on establishing and enforcing standards. Its core mission is to instill proactive measures that enhance security, boost operational efficiency, ensure compliance, and align configurations with the specific needs of the business and its clients.
KEY RESPONSIBILITIES:
- Analyzing, designing, and setting standards for their own suite of operational services to meet business and client needs. This involves staying up-to-date with the latest trends in technology and continuously looking for ways to improve existing implementations.
- Resolving complex problems that require a high level of expertise and experience. This includes troubleshooting issues with core services and systems and finding solutions that minimize downtime and ensure that services remain available to users.
- Implementing and monitoring system changes to ensure that they are successful and do not cause any adverse effects on the system. This involves working closely with other members of the IT team to coordinate changes and minimize disruption to end-users.
- Driving improved delivery of core services by keeping up-to-date with trends and continuously looking for ways to improve existing implementations. This includes working with other members of the team to identify areas for improvement and develop plans for implementing new solutions.
- Acting as an escalation point for less experienced technicians. This involves providing guidance and support to junior support team members, helping them to develop their skills and knowledge.
CORE COMPETENCIES:
- Applying Expertise and Technology.
- Analyzing.
- Learning and Researching.
- Formulating Strategies and Concepts.
- Planning and Organising.
DESIRED TECHNICAL COMPETENCIES:
- Technical knowledge.
- Problem Solving (Troubleshooting).
- Design and Implementation.
- Product Expertise.
KEY REQUIREMENTS:
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Security Operations Analyst Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.